Frequently Asked Questions
Everything you need to know about setting up your play space.
What materials are used in IGLU Soft Play products?
Our products are made from high-quality polyethylene foam with a closed-cell structure, covered in a durable, easy-to-clean artificial leather (PVC) that is phthalate-free and certified for child safety.
How do I clean and maintain my soft play blocks?
Maintenance is simple: just wipe the surfaces with a damp cloth and a mild soap solution. Avoid using harsh chemicals or abrasive brushes to preserve the integrity of the artificial leather.
How long does shipping take?
Standard shipping typically takes 5-10 business days depending on your location. Once your order is dispatched, you will receive a tracking number via email to monitor its progress.
What is your return policy?
We offer a 14-day return window for unused items in their original packaging. Please note that customers are responsible for return shipping costs unless the product arrived damaged or defective.
Are IGLU products safe for toddlers?
Yes, our products are specifically designed for physical development and safety. They are CE marked and tested according to EU safety standards for toys to ensure a secure environment for active play.
Do you offer international shipping?
Yes, we ship to many countries worldwide. Shipping costs and delivery times vary by destination and will be calculated automatically at checkout based on your address.